Strategic change management practices adopted by Barclays Bank Kenya Limited
Nyaga, Shirley PN
MetadataShow full item record
Successful organizations recognize the importance of strategy as a tool in management and realize that their survival is dependent on how well they adopt new strategies or enhance existing strategies in an attempt to respond to the changes brought by the environment. While the quality of strategy is important, we cannot omit the importance of effectively executing the strategy. As the organization faces the challenge of successful strategy implementation, the quality of the human capacity implementing strategy in terms of their skills mix, cannot be overlooked. The aspect of skills development of the human capacity implementing strategy appears to be increasingly important in determining the success of implementation. The current study, using strategic change management practices as the theoretical background, sought to contribute to a greater understanding how best the various practices are implemented successfully within the organisation. In an attempt to achieve the objective of the study, a case study research design was conducted at Barclays Bank Kenya Limited. Data was collected through face to face interviews of 10 respondents .The data collected from the interviewed was analysed qualitatively using content analysis. This contributed to making the summary of findings, answering the research questions, making conclusions and recommendations of the research study.The research revealed that blended learning, which entailed adopting different options of strategic change management, was required in an effort to obtain the best results in ensuring that various challenges are not experienced during the implementation Various aspects pertaining to successful implementation of strategic change management practices was done by for instance using the right communication systems and channels to inform the affected stakeholders The level of the involvement of employees as well as the senior management would also be observed. Ensuring that various tests and experimentation procedures would be emphasized on to ensure successful implementation of the various changes. The monitoring and evaluation systems would also be put in place to enable feedback to be obtained as to whether the change has been effected successfully or not so as to track the implementation process. The study suggests that more case studies should be done with the local organizations. The study should be replicated in other commercial banks in form of a survey and the results compared to those of this research. Other aspects of strategy such as formulation, vi monitoring and control of the strategic change management practices adopted should be analysed. The study should also be replicated using interviews drawn from a different group in different organizations.The study recommends management and executives to genuinely realize the importance of strategic change management practices adopted and how best to incorporate every one in the organization and involving training professionals and all stakeholders at every stage of implementation. Furthermore, organizations must develop structures that clearly align the various strategic change management practices adopted with strategic goals, while continuously enhancing and ensuring that the affected stakeholders willingly accept the implemented changes to ensure that in the future such changes are not received with any resistance.