Strategic change management practices at Jamii Bora Bank Limited in Kenya
Organizations deal with change on a day to day basis as do people. And from the literature review, organizations do change to align themselves with changes both in the internal and external environments. However, organizations can also anticipate change and develop preparedness through building capabilities necessary take advantage of future environmental changes. The limitation of this study was the inability to include many organizations as that would have given an authoritative analysis of the industry practices of the management of strategic change. Further, resource on time constraints on the pat of interviewees and the sensitivity of the information sought also played out and to some extent affecting the quality of results. This study investigated strategic change management practices at Jamii Bora Bank Ltd. The objective of the study was to explore the strategic change management practices and to determine the factors influencing strategic change management at the bank. The research design employed in this study was a case study method. This study collected primary data through interview guides. The collected qualitative data from the interview guides were analyzed through content analysis. The study found that there is no formal policy framework to guide strategic change management at Jamii Bora Bank. However, there are strategic changes occasioned by environmental changes and as such, the company adopts strategies for purposes of beating competition, remaining relevant and sometimes being unique. Such changes include expansion programmes to wider reach by opening branches, system overhaul to boost robustness and become more efficient, human resource changes to increase skills experience and expertise and introduction/innovation of new products to target wider clientele base. The study concludes that Jamii Bora Bank Limited must create a formal policy change management framework to enhance creation of awareness by developing both formal and informal networks of relation to get information, commitment, solidify progress and integrate processes, using formal analytical techniques for establishing, measuring and rewarding key initiatives to ensure significant change are implemented. The study further concludes that management of Jamii Bora Bank Limited engage in recruiting a qualified change agent to help the company members develop good relationship necessary to maximize effectiveness of change effort, innovate progressive products and services, negotiate for resources necessary for strategic changes, and to professionally manage change programmes.