Challenges of getting ISO 9000 certification: the case of Kenya Ports Authority
This study sought to establish the challenges facing Kenyan government parastatals who wish to be ISO 9000 certified and also find out the intervention measures that these parastatals can put in place to deal with these challenges. Primary data was collected by use of two research instruments, that is, a comprehensive interview guide and a structured questionnaire. Content analysis was used in the analysis of the data obtained using the interview guide, while the data obtained using the structures questionnaire was analyzed using Statistical Package for Social Sciences (SPSS) computer software. The close-ended questions were analyzed and summarized in form of tables, proportions, percentages, means and standard deviations. The study found out that the major challenges facing government parastatals during the process leading to ISO 9000 certification were: resistance to change, misunderstanding the perception of quality efforts, difficulties in understanding new processes and procedures and corrective actions, problems with auditors and consultants, and un supportive organizational structure and organizational culture. The study also found out that in dealing with these challenges, parastatals should make the following intervention measures: full top management commitment, involve all staff and management in adequate awareness trainings, brainstorming sessions, outings and consistent meetings, follow up audits should be done more frequently and corrective actions made where processes have been flouted, and performance management to be employed. The results may as well form a basis for further research.