The effect of personality on the relationship between quality of work life and job satisfaction
Muindi, Florence K
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The workforce has undergone a transformation leading to an increase in dual-career families. These dual-career couples face many stressors in balancing career, family, social obligations and work expectations. Changing societal trends such as an increase in the number of women entering the work force combined with an economy that requires dual incomes to support an average standard of living contribute to work-family conflicts. As a result, society and businesses have recognized the conflicts unique to dual-career families and have responded by and many organizations have begun to take a role in developing quality of work-life programs. Quality of work life has been defined as the employee perceptions of their physical and mental well being at work. These perceptions can be favourable or unfavourable. Quality of work life encompasses working conditions, working time, mode of wages payment, health hazards issue, in a nutshell some of financial and non-financial benefits and management behavior towards workers QWL is also the feelings that employees have towards their jobs, colleagues and the organization. Studies have established a link between certain quality of work life practices and job satisfaction. It has been established that job satisfaction exhibit strong associations in expected directions with measures of a large number of work attributes, which include diverse aspects of work contents (as variety, task significance and skill use), pay and other benefits, job security, promotion opportunities, recognition, work conditions, relations with coworkers and supervisors, effective communication structures in the firms, and participation in managerial decision making. Reward, job security, health and safety of the workplace and other tangible benefits due to work have been identified as extrinsic determinants of QWL where as the task content, autonomy, social relations at work and other intangible benefits have been identified as the intrinsic determinants of QWL. Significant associations have been established among variables of work environment, and job satisfaction and life satisfaction. Several meta-analyses of research in the area of personality concluded that personality factors are valid predictors of job satisfaction. Studies have shown that some personality factors could have more effect on job satisfaction than others. Job satisfaction shows significant differences in terms of characteristics of liking competence, being ambitious in the social area and occupation, getting angry easily, and hiding their feelings. It has been found that employees with extrovert, balanced, and determined personality characteristics easily took in using new ideas and were more and creative, analytical, logical and intuitively thinking employees with strong imaginations. They were also more taking in using various strategies and technology as compared to sentimental employees with realistic and social qualities. Despite a lot of studies being done on quality of work life, personality and job satisfaction findings are contradictory regarding quality factors in working life. There are no studies found which investigate the effect on personality has on moderating the perception about quality of work life and hence performance. Most studies from literature review have found that there is a relationship between quality of work life and job satisfaction. Other studies have shown that there is a relationship between personality and job satisfaction. It is generally agreed that our personality influences our perception of the environment and hence the way we organize knowledge around us. Having seen that personality affects the way we see the environment and hence our behaviour there is little literature which show the moderating effect of quality of work life which represents the environment in this case and performance as shown in the conceptual model.