Factors that influence job satisfaction in Kenya Commercial Bank
The study focused on factors affecting job satisfaction among employees in Kenya Commercial Bank. The main areas explored were career progression, working conditions, pay structure, workload, work challenge, job security, interpersonal relations, communication, supervision and recognition. The study was explanatory. The population included employees of Kenya Commercial Bank in the Nairobi area. Stratified sampling was used to achieve desired representation from the various subgroups in the population. The data that was used in this study was primary data, which was collected using a self administered questionnaire. Quantitative data analysis was used. Descriptive statistics was used to analyze the findings from the questionnaires, which included measures of central tendancy like mean, mode and median among others. The study established that all the factors investigated had either a positive or negative effect on job satisfaction of employees. The employees indicated that they were satisfied with communication, supervision, recognition and rewards, interpersonal relations, work overload, working conditions and career progression. They expressed dissatisfaction with pay and benefits and they felt there was too much pressure in their work. Improvement of the factors that impact negatively on job satisfaction and strengthening those that boost satisfaction will go along way in enhancing a positive job attitude, efficiency and provision of quality services to the customers. The study recommends that there is need to use motivation by career progression as a strategy to retain competent and performing employees. The management should also ensure optimum staffing to facilitate realistic workload to minimize stress on the existing capacity.