Implementation of results based management at the Ministry of Immigration and Registration of Persons
The implementation of strategy is not nearly as clear and understood, as is the formulation of strategy. Andrews (1971), Ansoff (1987) and Chandler (1962) contend that the scope of research on strategy implementation has remained quite narrow. Noble (1999) has further noted that there is a significant need for detailed and comprehensive conceptual models related to strategy implementation. To date, implementation research has been fairly fragmented due to a lack of clear models on which to build. Results Based Management (RBM) approach is a key integrative strategy and mechanism, linking employees' goals and responsibilities to the objectives of the organization, and integrating major interventions such as appraisal, rewards, and overall service delivery and organizational performance thereby facilitating strategic fit. The objectives of this study will be to establish how Results Based Management approach was implemented at the Department of Immigration. The challenges encountered and lessons learnt. This study adopts a case study methodology where the face to face structured interview with top level managers at the Department of Immigration was adopted. The findings of the study indicate that various strategies were adopted including internal strategies such as personnel strategies, structure and systems strategies, tasks and work strategies, people strategies, technological strategies and organizational culture. Respondents cited Rapid Results Initiative (RRI), Performance Appraisal, Performance Contracting, and commitment of top management as being critical to attainment of a paradigm shift that is Results Based Management. Key recommendations of the study include the need to link employee reward system to their performance as a key mechanism of sustaining RBM. There is need to put in place an effective strategy communication mechanism to enable managers achieve optimum results when engaged in strategy implementation.