Managers perception of role of leadership in change management in the mobile telephony industry in Kenya
Changes in organizations are common and appear at a faster pace and this therefore requires employees to be more adaptable to face the challenges. Leaders in an organization play an important role in setting an example for aU those values, behaviors and considerations expected from employees. Specific business characteristics impose the need for strategic organizational tumaround as well as the need for satisfying business within a global market. Change is confusing and often requires a lot of effort while positive results should not be taken for granted. The objective of the study was to determine the managers' perception of role of leadership in change management in the mobile telephony industry in Kenya. The study used primary data that . was collected through self-administered questionnaires. The data was analyzed by the use of descriptive statistics to summarize and relate variables which was attained from the administered questionnaires. The study established that the managers' perception was that the leadership plays a crucial role in change management, leadership was essential for effectiveness and company improvement, quality of the company leadership determines whether the employees remain and therefore they should ensure that the quality is high in order to reduce turnover which will add costs to the company. The challenges which affected the managers perception was lack of motivation, vision and passion in order to create leadership success, lack of employee involvement in decision making and lack shared vision, plan, set strategy and leadership styles. The recommendations from the study was that the managers should encompass human resources, information technology adoption and upgrades, tools and techniques, as well as the basic rules and controls within the organization during the management of change. The organizations leadership should ensure that workforce is retrained to be ready for changes in how work is done, what skills and knowledge is needed, and how to relate to global collaborators and customers. The very culture of an organization needs to be reshaped to properly support the new processes introduced.