Decentralization and performance of relief supply chain services at Kenya Redcross
Koech, Maureen C
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Relief supply chain is one of the most vital aspects in post disaster periods. Its functions ensure quick return to normalcy within the shortest time. However this process faces great challenges in planning, coordination and implementation. Such challenges pose greater loss to lives and livelihoods if planning is delayed and mismanaged. Therefore to strengthen the relief supply chain, decisions need to be t1exible, agile and adaptable to every unique post disaster environment. The process is made easier with decentralizing. In this study, we consider the performance of a decentralized Relief chain responding to quick-onset disasters in Kenya Red Cross. Kenya Red Cross acts as an auxiliary to the government in relief management. It has an established supply chain department that oversees the movement of all donations. The supply chain has decentralized its activities with an aim of reducing costs. Therefore this study seeks to determine the effects of decentralization of key personnel and resources of a relief' supply chain and the reactions of different stakeholders. The study adopted a descriptive research design where the respondents gave a description of their decentralized supply chain processes describing their warehouses, transport and logistics, personnel and procurement. A semi - structured questionnaire was used to collect data. The questionnaire was divided into sections; the general information, staff experience, management of donation, warehousing at the Regions/Headquarter, transport/Logistics and Procurement. The data collected was analyzed and thereafter data presented using frequency tables, pie charts and graphs. Findings suggest that decentralization brought adherence to supply chain guidelines. These could indicate that training on supply chain has been successful. The speed of supply chain, optimal use of resources and management of funds is moderately effective. Beneficiary satisfaction was least effective.