Supply chain information systems usage in inventory tracking among logistics service providers in Kenya
Logistics services are a lifeline for most business enterprises. These services cannot be effectively provided without having in place an effective inventory management system. The advancement in technology has made it possible to tap the use of information systems to improve business efficiency. Supply Chain Information Systems for Inventory tracking has been a key component among the Logistics service providers in Kenya. However, the adoption and usage of SCIS for inventory tracking has not been without challenges. Thus this study was geared towards investigating challenges associated with adoption of SCIS for inventory tracking among logistics service providers in Kenya. The specific objectives included; to determine the extent to which SCIS is used for inventory tracking among logistic service providers in Kenya. To determine the benefits of using a SCIS in inventory tracking among firms that provide logistic services in Kenya and To determine the challenges in the use of the SCIS for inventory tracking among logistic service providers in Kenya. This study adopted survey research design that was seeking to gain an in-depth understanding of Supply Chain Information systems usage among logistics service providers in Kenya. The target population of this study was the logistics service providers in Kenya. The study targeted operation managers, customer care supervisor and logistic fleet managers in each and every company. The completed questionnaires were edited for completeness and consistency. The data was then coded to enable the responses to be grouped into various categories. The researcher mainly used descriptive statistics to vi analyze data. This included frequency distribution tables, mean and standard deviation. SPSS and Microsoft excel software was used to generate outputs. In addition to the above, inferential statistics especially multiple regression analysis was also used. Cronbach alpha test was used to test for the reliability or internal consistency of the study variable. The study found out that supply chain information system helps improve on the inventory tracking, Efficiency in business operations; improved agility of supply network and improved Customer Service while is face with the challenges of Lack of standardized processes in the company‟s supply chain information system; poor collaboration between the company and partners and poor investment in IT infrastructure where it recommends reasonable investment in IT and further studies on how to standardize the process of company‟s supply chain information system hinders the usage of Supply Chain Information Systems for inventory tracking.