Influence of ICT competence among bank staff on adoption of e-banking: a case of KCB ltd, Nairobi county Kenya
The new millennium brought with it new possibilities in terms of information access and availability simultaneously, introducing new challenges in protecting sensitive information from some eyes while making it available to others. In Africa e-banking began in South Africa and spread to other African countries including Kenya. The adoption of ICT improves the banks‟ image and leads to a wider, faster and more efficient market. It has also made work easier and more interesting, improved the competitive edge of banks, improved relationship with customers and assisted in solving basic operational and planning problems. The integration of e-banking is inevitable, especially for institutions that wish to remain relevant in the era of technology. This study sought to assess the influence of ICT competence among bank staff on adoption of e-banking in Kenya Commercial Bank, Nairobi county Kenya. This research problem was studied through the use of a descriptive survey research design. The population of the study was 200 employees at Kimathi and Moi Avenue Branches. Out of the total population of 200 employees of KCB at Moi Avenue and Kimathi Branches, a sample size of 132 was taken. Questionnaires were administered to the respondent through drop and pick method. The study carried out a pilot study to pretest and validates the questionnaire. In this study, a descriptive approach to data analysis was used to analyze data collected on the influence of ICT competence among bank staff on adoption of e-banking in Kenya Commercial Bank, Nairobi county Kenya. The Quantitative data collected was analyzed using SPSS and presented through percentages, means, standard deviations and frequencies. The study established that competence in ICT has positive influence on the adoption of e-banking in Kenya Commercial Bank, Nairobi county Kenya. The study established that positive attitude amongst employees is crucial for successful adoption of e-banking in Kenya Commercial Bank, Nairobi county Kenya. The study established that the focus of knowledge management is connecting people, processes and technology for the purpose of leveraging corporate knowledge. The study established that local commercial banks should invest heavily in mobile banking in order to increase customer enrollment and awareness.