Effectiveness of medical schemes on employee satisfaction: A case of Police personnel in Eldoret West Sub-county, Kenya
The purpose of this study was to assess the effectiveness of medical schemes on employee satisfaction. The study objectives included: establishing the medical schemes’ accessibility to employee satisfaction, determining the medical schemes’ affordability to employee satisfaction, evaluation of the medical schemes’ sustainability to employee satisfaction and establishing the medical schemes’ quality of services on employee satisfaction. The study used a descriptive design and employed simple random sampling. The target population for the study was both the regular and the administration police officers in Eldoret West Sub County, who were a total of 585 police officers from which 225 were sampled. Out of these officers, 119 were from the administration police and 106 from the regular police. The researcher interviewed these two groups of police officers and got varied responses on the medical schemes’ effectiveness on their satisfaction and how the scheme affects them on carrying out their duties. Questionnaires were used to collect primary data. The study used descriptive and inferential statistics as the main methods of data analysis. The analysis and presentation of data focused on the frequencies, percentages and tables. The study was expected to benefit the police officers, medical scheme providers, government, and scholars. The study found out that the medical scheme is accessible, affordable, and sustainable and offers quality services. However, the study observed that most of the police officers are not satisfied with the medical scheme that has been implemented. This is in terms of the unavailability of drugs in the hospital pharmacy as most of them were noted to have been buying drugs from chemists and pharmacies outside the medical facility upon a prescription. The study concluded that the medical scheme has been successful in ensuring employee satisfaction in that it has managed to cover their healthcare requirements. The medical scheme has also helped employees to pay for their health care needs such as nursing, surgery and medical accommodation. This study recommends that the government needs to ensure that the medical facilities are available throughout the country as it not only ensures employee satisfaction but also enhances easy access to medical services. The study also recommends that there is need to eliminate barriers that exist in accessing the medical facilities.