Adoption Of Reverse Logistics In Information And Communications Technology Firms In Kenya
Odhiambo, Jecton K
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Moving goods from their point of origin towards their final destination represents forward logistics while reverse logistics is the movement of products or materials in the opposite direction. The purpose of reverse logistics is to recapture the product residual value at the point of dismissal and ensure safe disposal of toxic and hazardous contents at their end of life. When discarded into the landfill, these hazardous contents are also damaging to the ecosystem. The purpose of this study was therefore to establish the extent to which reverse logistics has been adopted in the ICT sector in Kenya. The study also aimed at establishing the barriers or driving forces that determine adoption of reverse logistics in this sector in Kenya. A census survey of 40 ICT firms registered with the Communications Authority of Kenya (CAK) was designed to provide insight on extent of adoption of and barriers to reverse logistics by the ICT firms. Primary data was collected using structured questionnaires designed by the researcher. Descriptive statistics including frequency, percentages, mean and standard deviation as well as principle component analysis were used to analyse data obtained to put forward recommendations. Results showed that operators in the ICT sector have adopted reverse logistics to appreciable levels.It was therefore recommended that stakeholders put in place measures to spur adoption and implementation of reverse logistics. Such efforts could for instance begin with massive awareness creation on the relevance of reverse logistics. The Government through National Environmental Management Authority (NEMA) should enhance support for reverse logistics. This could be done through provision of attractive incentives schemes like favourable taxation systems. Another approach is for government to set up a collaborative entity or strategic alliance to run reverse logistics for a number of firms in the same industry. This collaborative approach is more effective and efficient as it reduces the investment of individual firms and enables economies of scale through centralization. Key words: Reverse Logistics, ICT, Communication Authority of Kenya.