Information and communication technology and knowledge management at world agroforestry center (ICRAF) in Kenya
The recent past has seen a growing interest in knowledge management and use of Information and Communication Technologies (ICT). In the process of creating, accumulating and disseminating knowledge, Information and Communication Technologies (ICT) plays a very important part. The objective of the study was to determine the role ICT has played in enhancing knowledge management at ICRAF and challenges the organization faces in knowledge management. The study employed descriptive survey design in which primary data was collected using questionnaires. The collected data was analyzed using SPSS. Using primary data collected from 125 employees at the headquarters in Nairobi Kenya, the researcher found that more than three quarters of ICRAF staff understood what knowledge management is and that they are aware that the processes of capturing, cataloguing, storing and sharing on information are paramount to preserving institutional memory. There was a prevalence of use of ICT in managing knowledge with more than half of the knowledge in the organization originating from ICT based sources and a similar portion of information and knowledge in the organization stored in ICT based systems. The study established that ICT has a major influence on knowledge management practices in the organization with systems being well integrated and information found to be up to date and trusted. The research identified poor organization structure, poor organization incentives in staff compensation and recognition, inadequate organizational learning, insufficient staff training and awareness and poor time management as major challenges to knowledge management at ICRAF. The study recommends that training staff on IT systems and introducing incentives to organization learning will contribute towards the success of knowledge management in the institution. The study also recommends that introducing a networked organization structure will improve communication among staff and improve trust. Integration of ICT in each of the knowledge management processes will foster and sustain knowledge management in the organization in the long run.