Influence of web based project management systems on organizational performance: a case of Nokia solutions and networks Kenya
The Project Management paradigm has grown over the years, largely because of the collaborative nature of projects and the growth in IT and internet usage. The use of Web based project management systems (WPMS) is an advancement in the rolling out of projects. A Web-based Project Management Systems is a systems that is available online (in the World Wide Web) that is used as a Project Management aide. These systems are used at the very least as a project repository but can have more functions depending on the nature of system. They are always available online and can be accessed from any sphere of the world. These systems are deployed in order to add value to the project management as well as meet the organizations objectives. However, very little research has been done in Kenya to investigate how these systems tie to an organizations strategy. This project thus sought to investigate the influence that WPMS have on the organizational performance. The study was guided by four research objectives which are: To examine the influence of document management by use of WPMS on organisation performance, to examine the influence of cash flow management by use of WPMS on organisation performance, to assess how access to project reports via WPMS influence organisation performance and to examine the level at which quality management by use of WPMS influence organisation performance. In order to answer these research questions, the study adopted survey research design. This design was considered appropriate for this study because it saves time, expenses and the amount of quality information yielded is valid, while interviewer bias is reduced because participants complete identically worded self-reported measures. The target population was the employees of NSN who use the WPMS; the total numbers of NSN users of the system were 160. Since the employees were many, samples were taken from the different department using stratified random sampling technique. Questionnaires were issued out to the respondents then the data analyzed based on the feedback provided. The study found out that that Web Based Cash flow System influence performance of Nokia Solutions and Networks Kenya as it is a great enabler and improves efficiency, adds value in the invoicing and payment process. The study also established that there was a general consensus among the employees on the fact that Web Based Quality Management Systems influence performance of Nokia Solutions and Networks Kenya as it ensures that the different quality gates hinge on themselves which provides a self-sustaining model and complete project lifecycle. The study further concluded that Web Based Reporting System improves visibility by providing a snapshot and feedback to performance in the company which helps speeding up the communication and as a result there is a fast and accurate project controlling. The study finally recommends that Nokia Solutions and Networks Kenya should move from the platform where the appending of signatures is done on hard copy which brings about delays in the approval process as the person in charge must be there physically whereas in a Web Based Document Management Systems this can be done remotely.