Influence of resource management on implementation of projects in global system of mobile communications companies in Kenya
This study aimed at ascertaining how resource management influences implementation of projects in the telecommunication Industry in Kenya with a deliberate focus on the Global System of Mobile Communications (GSM) companies in Kenya. The study specifically sought to assess the effect of the four facets of resources (Human resources, financial resources, time and technology) with regards to project management in GSM companies and to reveal the influence of appropriate resource management on successful project implementation. The four main objectives of the study were to determine the influence of human resource management, financial management, time management and technology management on implementation of projects in GSM companies. The literature review discusses broadly the trends in GSM technology and its adoption in the four main GSM companies in Kenya (Safaricom Limited, Airtel Kenya, Orange Telkom and Yu/Essar Telecom) and further the four facets of resources (human, financial, time and technology) influencing implementation of Projects in GSM companies in Kenya and discussing further the dependency theory in relation to resource management. The target population comprised of the four main GSM companies in Kenya consisting of fifty project team members involved in the day to day running of projects. In view of the target population, the researcher saw it appropriate to treat the entire population as a study group. The study adopted a descriptive survey design and relied on data collected through a questionnaire structured to meet the objectives of the study. The questionnaires were hand-delivered to the respondents within reach and emailed to those who could not be reached within the appointed time. The responses were then collected and emailed at an agreed date. Instrument’s validity was checked by use of content validity and research instrument’s reliability done using split half technique that obtained a coefficient of 0.869. Data was analyzed through organizing responses in the themes as per the objectives of the study. Descriptive statistics was used to show the trend between the variables. Frequency tables, Chi square tables and percentages were used to describe, organize and summarize collected data. The variables were subjected to correlation analysis and the Software Package for Social Sciences (SPSS) was used to analyze data. The ethical issues related to the study were addressed by maintaining a high level of confidentiality of the information given by the respondents. The study found that awareness on importance of resource management is carried out among GSM companies in Kenya and that the four facets of project resource management (Human, Financial, Time and technology) to a great extent influence implementation of projects. The study also revealed that technology is still poorly managed as a great percentage of the respondents indicated that databases are managed manually and project management softwares are put to little use. The study recommended that the management should be realistic about the project scope, timelines and resources and in turn offer their support throughout the project life cycle to ensure projects succeed. The study also recommended that GSM companies invest more in project management software's and also offer quality training to turn around the success rate of projects to admirable levels.