A survey of the challenges facing the use of digital libraries in Kenya: a case study of Kenyatta University AVU Library
Ringeera, Lynette K
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The creation of digital libraries was meant to solve the problems encountered in the traditional paper based libraries. However many challenges are being encountered in the process of establishing and use of the digital collections. The purpose of this study was to investigate the challenges facing the use of digital libraries in Kenya. This was achieved by taking a case study of the Kenyatta University AVU library in Kenya. In establishing the challenges facing the use of digital libraries, a descriptive research design was used. The target population for this study was the library users and employees of the Kenyatta University AVU library. The population was stratified into two strata namely library employees and library users. A sample of 120 respondents from both users and employees of Kenyatta University AVU library was selected through convenience sampling method. Primary data was collected using questionnaires which contained both open ended and close ended questions. The data was analyzed through the use of factor analysis and descriptive statistics. The findings were presented through the use of tables. The findings established that the challenges being faced by employees and users of digital libraries are occasioned by seven broad factors namely: policies related to management, infrastructure-related, quality assurance, attitude of users towards digitalization, connectivity and reliability of networks, training-related and system design issues. To counter these challenges, the study recommends enhancement of library ICT infrastructure, change management and training of both users and employees.