A survey of factors that influence choice of information and communication technology trainer: Case of firms listed on the Nairobi Stock Exchange
The study examined the factors that influence the choice of information and communication technology (ICT) trainer among firms listed on the Nairobi Stock Exchange. The need for the study arose from the fact that companies are continuously seeking to improve ICT skills among their employees by sending them for training in various ICT training institutions and consultancy firms. The objectives of the study were to determine the critical factors that organizations consider when selecting ICT training institutions for their workforce, and to establish the different types of ICT training being sought by organizations listed on the Nairobi Stock Exchange. A survey design was used and data were collected using questionnaires, which were administered using a “drop and pick later” method. The respondents were HR managers or heads of training in 41 firms. Data was analyzed using descriptive statistics, cross tabulation and factor analysis. Analysis revealed that the critical factors that influence an organization‟s choice of an ICT training provider include the profile and stability of the college, the certificates offered, the flexibility of the courses offered in terms of course timing, how frequently each new intake occurs, the ability of the college to offer tailor-made courses and offer the courses in-house, the location of the college, the number of computers and how modern the ICT equipment is, the ICT trainers‟ academic profile, legal and financial considerations. DIT registration was found to be an important factor in selecting an ICT trainer. From the findings of this study, firms seeking training for their staff are advised to look out for critical factors when evaluating potential ICT trainers while training institutions are urged evaluate themselves against the critical factors identified in the study in order to be highly ranked among corporations seeking ICT training.