The Challenges In Performance Measurement: A Case Of Kenya Power And Lighting Company Limited
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Performance measurement is a strategic and integrated approach to delivering sustained success to organizations by proving the performance of the people who work in them and by developing the capabilities of teams and individual contributors. This study sought to determine the challenges experienced in the process of performance measurement in Kenya power and lighting Company Ltd. A descriptive research which involved collecting data from 150 of the 2097 staff who go through the performance measurement process was carried out. Descriptive research portrays an accurate profile of persons, events, or situations. The study used Primary data which was collected using structured questionnaires administered through drop and pick method. The data collected was analysed using descriptive statistics such as mean scores to show frequency and graphs to show percentages. The research concluded that the most significant challenges experienced were non alignment of performance with rewards, setting achievable yet challenging targets, failure to involve staff in setting targets, accessing the right data, lack of ownership by union staff, lack of monitoring tools, employees’ fear of measurement, aligning targets to corporate strategy and lack of resources. The study recommends that for successful performance measurement the challenges must be determined and strategies to counter and solve them framed. Of particular importance is the building of a knowledgeable staff that appreciates and contributes to performance measurement process. It also recommends that staff members should be involved in setting targets so as to ensure that they fully accept the set targets and work towards their achievement. IT Systems should be implemented to capture and evaluate data. Adequate resources should also be availed to ensure that targets are met. The reward system should also be aligned with the performance so as to increase productivity.