Strategy implementation at Municipal Council of Mombasa
The study sought to determine Strategy Implementation at the Municipal Council of Mombasa. The Authority's leaders will benefit from the research findings as they will be better equipped to handle associated challenges and therefore enhance service delivery to residents and visitors. The study adopted a descriptive case study. Data was collected using an interview guide. Responses were analyzed using content analysis. The Municipal Council of Mombasa has a well formulated strategy for financial year 2011/12. It spells out in detail strategic objectives, core activities, strategic initiatives, performance indicators, targets/outputs, responsibility, partners, timeframe and budget. Implementation of activities and initiatives has not been very successful. This can be attributed to various challenges including political interference, corruption, lack of funds, lack of qualified staff, cost overruns, billing system, lack of administrative capacity, inadequate consultation, outdated tariffs and lack of maintenance/investment. These factors are summarized under rewards management, resources, organizational culture, leadership and administration, rules and procedures and training. It is recommended that the Municipal Council should review its reward policies, tariffs and billing system. It should also explore new sources of revenue, enhance expenditure controls, contract the Kenya Revenue Authority to collect land rates on an agency basis and complete staff rationalization.