Perceived factors influencing settlement of industrial disputes by Kenya National Union of Teachers, Nairobi branch
Industrial relations has become one of the most delicate and complex problems of modem industrial society. Industrial progress is impossible without cooperation of labors and harmonious relationships. Therefore, it is in the interest of all to create and maintain good relations between employees and management. Organized labor exerts a strong influence upon the individual organization and upon the economic, social and political climate of a country. Due to the understanding of need to settlement of industrial disputes to the organization, this study aimed to establish factors affecting settlement of industrial disputes at Kenya National Union of Teachers, Nairobi branch. The target population of this study was 99. Due to the population Size of KNUT employees, the research took the census approach. This research study used primary data using questionnaires. Data collected was mainly quantitative in nature and was appropriately analyzed using descriptive statistics. This study found that study training among union officials affects settlement of industrial disputes among union officials at KNUT to a great extent. The study also found that effective communication skills, basic skills necessary for mediation and alternative dispute resolution were influencing settlement of industrial disputes to a great extent. The study also revealed that leadership styles among the top management affects settlement of industrial dispute at KNUT to a very great extent. Workers participation and communication affect settlement of industrial dispute at KNUT to a very great extent. The study recommends that KNUT should be offering regular trainings to its employees so as to reduce disputes in the organization. The study also recommends that KNUT should use transformational leadership style in its management so as to prevent or reduce disputes. The study further recommends that the management of KNUT should involve the employees in decision making processes so as to enhance democracy in the organization. KNUT should also review its communication structure. KNUT can improve this by including more features to its websites and enhance the use of internal memos.