Technological change management at the Barclays Bank of Kenya
The objective of this study was to investigate the technological change management at the Barclays Bank of Kenya. The dilemma faced by many businesses today is managing change initiatives efficiently and effectively. Arguably, managing changes simultaneously poses great challenges to organisational success in terms of the desired change. Issues in the implementation process include the technological change initiative and the challenges that were faced. Data was collected from 45 respondents who included Managing Director, Heads of Departments and other necessary top level managers in the bank. Qualitative data obtained indicated that while the process and efforts were genuine, they were fraught with various technical and HR problems, and it was found that change efforts lacked integration to business mission, vision and core values. The process improved efficiency and productivity at the bank as well as having positive effects on stakeholders. As part of recommendations, the bank's mission, vision and core values need to be fully aligned with the technology change process.