The influence of total quality management on human resource planning practices at Kenya Revenue Authority
There has been an assumption that Human resourc-e' planning and total quality management are not related but recent notions have since dispelled this misconception. Environmental pressures to change, for example, turbulent market conditions and heightened competition, and the need for reform have left organizations with little choice to introduce novel approaches in human resource planning Human Resource planning and total quality management in every company. This article tries to show how the Human Resource Planning practices are affected with Total Quality Management and what is needed to be improved for implementing Total Quality Management in any company. This study considers eight Total Quality Management practices, which are those that are most commonly identified in the literature as enhancers of Total Quality Management. We try to collect the results of these studies as a comprehensive article. Total quality management is a philosophy of management that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes and environments. Total quality management has evolved from many different management practices and improvement processes. It touches the entire organization rather than just trying to inspect the quality of products and services after they are complete, Total Quality Management instils a philosophy of doing the job from the beginning. Implementation of The Total Quality Management process requires an organizational culture and climate that are often non-existent and processes involved are at times intimidating it might take up to ten years to realize the results of total quality management. Effective implementation of Total Quality Management requires statistical control systems, operational Management and human skills and functions. For the most part the principal contributions to the analysis of Total Quality Management and its operation have come from thinkers in the Operations Management area leading to ignoring of the Human Resource Management (HRM) characteristics. And many of the problems arising in implementation of Total Quality Management appear to have been those relating to Human Resource (RR) issues such as management style, attitudes and culture hence the limitations of Total Quality Management can be at least partially attributed to the neglect of human resource policies in the organization and a failure to align the RR policies with Total Quality Management to ensure integration. These issues are apparent from most reports and research this has led to a shift in emphasis to human resources within the quality area and the growing interest of personnel specialists. This study was to identify the influence of total quality management on human resource planning practices at Kenya Revenue Authority. Kenya Revenue Authority being one of the best run state corporations in Kenya in human capital and dynamism it was a perfect tool for an effective study in this under explored sector since it was one of the first state corporations to Introduce Total Quality Management.