e-government adoption by Kenya ministries
The central aim of this study was to assess the state of e-government in Kenyan ministries. The specific objectives of the study were to: determine the level of e-government adoption within the ministries; establish the drivers leading to the use of e-government within the ministries; and determine the challenges that ministries are experiencing in using the e-government platform. This study was guided by the e-government platforms namely, government and government (G2G), government and citizens (G2C), and government and businesses/commerce (G2B). The study adopted cross sectional survey research design. The target population of this study comprised of the 18 ministries in Kenya. The study adopted probability sampling technique to promote equal chance of representation of the subjects and generalizability. The primary data was collected using a questionnaire which used as a data collection instrument. Descriptive and inferential statistics was used to analyze the collected data. The study found out that the presence of computer usage policies is strongly associated with the use of e-government systems and adoption of e-government by Kenyan ministries. E-governance was found to offer many benefits to the citizens as it has much potential to bring many dreams and goals of good governance into reality. This study therefore, concluded that government employees in different departments of ministries have to work together in a smooth and seamless way. With the intelligent and effective applications of ICT, combined with other e-government drivers, ministries can be more responsive in providing communication with citizens to effectively meet public needs, and ultimately, build a more sustainable future for the benefit of the whole of country. The study further recommends that the ministries should come up with workable and effective systems which can predict and manage e-governance adoption and increase its usage among the employees and clients.