Achallenges of strategy implementation and performance of the national regisration bureau of Kenya
The purpose of this study was to establish the challenges that National Registration Bureau faces while implementing its strategic decisions and how these challenges affect its performance. The study was carried out through a case study and focused on the middle level managers of various departments and the sectional heads from various sections and working under the supervision of the middle level managers but mostly from the production centre. Primary data was collected by administering interview guides to the respondents. A total of 25 questionnaires were distributed. Out of the twenty five questionnaire administered, twenty one respondents filled theirs translating to a response rate of 84% which was very good. Several factors have been identified as the causes of challenges of strategy implementation in National Registration Bureau. These challenges can be summarized: political interference both internal and external, rapid technological change that renders its machinery obsolete so fast, lack of understanding of the strategic decisions, lack of adequate leadership and communication, lack of adequate coordination and direction. Inadequate feedback mechanism, inadequate human and other resources, inadequate skills and capability of implementers, and inconsistencies in translating long range plans into short-term activities. All these are factors that contribute to poor performance of NRB. Recommendations made include sufficient allocation of resources to core activities of the strategy, proper talent management, strengthening of the information management systems, management carry out frequent studies in order to understand emerging trends and leadership to be fully involved in strategy implementation. The implication of the study is in helping NRB understand the challenges it faces and their impact on performance and thereby come up with a policy that should address all aspects of strategy implementation. Theories developed will also help explain the relationship between strategy implementation challenges and performance of organizations thus becoming a reference point for managers at NRB.