Towards secure, efficient and effective script management system: a case study of the Kenya national examinations council
Over the years, KNEC has relied on manual documents prepared by Contracted Professionals (examination officers managing distribution centres, supervisors, examiners and invigilators) in order to account for candidates’ scripts in all examinations. This has created difficulties in accurately accounting for candidates scripts. KNEC has in the recent past embraced ICT even while interacting with its clients and stakeholders. One major such innovation was the introduction of online registration of candidates for national examinations in particular, Kenya Certificate of Secondary Education (KCSE) and Kenya Certificate of Primary Education (KCPE) in 2011. The secure collaborative script management system project was intended to take advantage of the advancements in ICT and recent KNEC innovations to re-engineer the management of examinations manuscripts process, which is currently seen to be costly, time consuming and insecure. This was done by investigating the gaps of the current – heavily manual oriented process used at KNEC, and then designing a secure and collaborative script management system (SCSMS), to replace it. The main purpose of the study was to understand the current manual script management system, identify the challenges associated with it, level of efficiency and effectiveness, at KNEC, and help to design, and develop a prototype script management system for national examinations. If implemented, the SCSMS aims to ensure a paperless system that will significantly reduce delays in all aspects of the examinations cycle, while promoting collaboration among various actors in examination management, with secure environment. Though the initial cost of coming up with the system might be seen to be high due to the purchase of hardware-server, software and training or sensitisation of personnel, the system will in long run be cheaper and improve on efficiency.