Adoption And Integration Of Information And Communication Technology, And Performance Of Deposit Taking Sacco’s In Nairobi City County
The objective of the study was to establish the relationship between adoption and integration of Information and Communication Technology (ICT), and performance of deposit taking Sacco‟s in Nairobi County. The study adopted a descriptive cross-sectional research design which included survey and fact finding of different kinds and data collection using questionnaires the target population comprised of the top 40 deposit taking Sacco‟s in Nairobi County out of these 31 deposit taking Sacco‟s responded, representing a response rate of 78%. The study was administered using primary data that was gathered by the use of questionnaires. The Quantitative data collected was analyzed through computerized software specifically SPSS (Statistical Package for Social Science) version 22 and presented through tables and descriptive statistics as such percentages, means, standard deviations and frequencies. The relationship between adoption and performance of deposit taking Sacco‟s, integration and performance, and the interaction term i.e. the product of adoption and integration were all done through the use of regression, regression ANOVA and regression co efficient. The results found that, there was a strong positive relationship between adoption and performance, while there was a positive but weak relationship between integration and performance, when the interaction term was used the relationship was not only positive but was much stronger than when the variables are on their own, this implied that the interaction term enhanced the performance of deposit taking Sacco‟s. Wang (2007) deduced that integration is not just a moderator but it‟s a variable that on its own has a huge impact on performance. This study has contributed to existing knowledge by empirically confirming that adoption and integration enhances firm‟s performance. The study also brings out an increased understanding that the combinative effect of the study variables (interaction term) is greater than the individual effects. Organizations can enhance their performance by adopting and integrating more the ICT with the business functions.
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