Challenges of strategy implementation in quality service delivery and organizational performance: a case study of Wajir County Government
The objective of the study was to establish the challenges of strategy implementation in quality service delivery and organizational performance a case study of Wajir County. The study adopted a case study approach. The senior county executives were interviewed and relevant information gathered this information was analyzed through content analysis. The findings of the study indicated that less challenges related with roads, social, educational infrastructure in county the other challenges was low educational standards the region. Making implementation process slow or hampered ; since service delivery takes place at every corner of the county there’s need to have competent personnel to implement county executives decisions at the grassroots level. The other challenges noted were the leadership roles. County leadership need to be participative in approach in all spheres of operation delegation, decentralization empowerment practices must be plasticized to enable effective strategy formulation practices; poor sanitation and lack of social amenities like markets and other Jua kali sector alignments need uplift and boosted with facilities to enable residents enjoy better county service delivery. The county structures and administrative units also act as constraints to strategy implementation, these means that there should be structural re-organization of the county government structures to accommodate ever increasing demand for services and other social amenities; the sub-units of the county administration need be mandated to undertake some decisions regarding specific ground related services which the county offers like water supply, sanitation, security and road maintenance. The study made some recommendations to wants these challenges the notable ones are the need to improve county leadership practices through participative practices, delegation and empowerment; the study also noted the need to increase resources to the sub county levels to improve service delivery since these results fails closer to the citizens who require the services. The study also noted that there’s need to improve, education biodiversity and related areas, in bid to improve services level and related approaches. Tourism sector was noted to be least supported and required a boost in. The study finally recommended for more structural changes in leadership of the county to allow for participation, empowerment and delegation of authority so that decisions related strategy implementation gets closer contact with the relevant personnel and administration.
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