Factors affecting performance measurement in most at risk population (MARPS) programs in Kenya:A case of swop program, Nairobi county.

Abstract

Performance measurement is critical to achieving and organization's objectives which eventually translate to project success and achievement of laid down targets. For optimal performance by MARPS programs and the NGO sector in general various factors should be looked at in a clear perspective. The research project was therefore examining the factors influencing performance measurement in MARPS programs in Kenya. The Objectives guiding this research project included: To assess how procurement processes influence the performance measurement of MARPS Programs, to find out the influence of cost and budget controls on performance measurement of MARPS programs, to determine the influence of staffing levels and attitudes on performance measurement of MARPS programs and to establish how the program physical location influences performance measurement of MARPS programs. The research method used was descriptive in nature where two sets of questionnaires were developed for data collection among the SWOP staff and patients, Data was competed by interviewing managers, clinical staff , the finance team and the active clients in the program. Data analysis was carried out using social sciences statistical packages, SPSS. The research finding show that the staff and patients of SWOP program were aware of the factors affecting performance measurement in their program and that really played an important role in the running of the program. The researcher also noted that the SWOP program did not use any performance measurement systems such as the logical framework and the balanced Scorecard. The researcher therefore recommends that the Swop management employs the use of such systems so improve the current level of performance.