Assessment Of ICT Project Failure Factors In Government Agencies A Case Study Of Kenyan Government Agencies.

Abstract

Information technology has become a critical differentiator in businesses enabling them to gain a competitive edge over their competitors. This has hence pressured many organizations to pursue change and adaptation to the technological environment. This has led to the emergence of e-governance which means that it is possible to provide efficient government administration and enabling easy access to government services through information and Communication Technology (ICT). ICT Projects in the private sector do well compared to those in the public sector and worse in government agencies. In the last two decades, however, most governments across the world have come to understand ICT’s ability to enhance their service and increase their efficiency. However, in developing countries, government ICT projects are well known for slipping much behind the timeline and without success produce the intended benefits. The research was aimed at determining the ICT project failure factors in government agencies by assessing the effect of the project, people, and technology-related issues. The research used quantitative and qualitative methods as the research method. The research used questionnaires as the primary source of information together with informal interviews that were led by the questionnaires. The research revealed that vision and strategy, project management, and change management contributed significantly to the failure of an ICT project in government agencies. The research recommends the presence of a clear vision and strategy in ICT projects, formulation of project management policies to govern project management teams across all government agencies, and creation and strict adherence to change management process that will guide implementation and adoption of ICT projects across all government agencies