Influence of Organizational Culture on Employee Performance at Nic Bank Limited, Kenya

Abstract

Despite the reforms in the banking sector, most banks are not performing to their required standards; the poor performance has been attributed to numerous factors, among them being organizational culture. The study objective was to find out the influence of organizational culture on employee performance at NIC bank. The research problem was studied through a descriptive survey research design because it gathers data from a huge population at a given time with the motive of evaluating the kind of situation at hand. The population of study consisted all employees of NIC bank which are 1,164. Purposive and stratified random samplings were used to select respondents. There were 82 respondents for the study. Only primary data collection instruments were used for the research. Questionnaires used to collect data contained both closed and open-ended questions. The questions were formed on the basis of the objective of study. The data collected was inspected for completeness and coded in Statistical Package for Social Sciences (Version 21) for analysis. Descriptive techniques of simple percentages and arithmetic mean were used to do the data analysis. The data analyzed was then presented using tables. Analysis of the findings was done and presented. The findings displayed that most of the individuals who responded were in agreement that espoused beliefs and values, rules and policies, artifacts and management behaviors influence various aspects of their performance in a positive way. The study established that firms engaged in various organizational cultures to boost performance of employees. The findings of the research showed that rules and policies and espoused beliefs and values were the most prevalent culture components. This would therefore imply that employees would diligently attend to their duties and eliminate errors hence better performance. This study concluded that for performance of firms to improve, present organization culture should be compatible with the current strategies and day to day running of the activities of employees. The recommendations made were that banks need to emphasize on the embracing suitable organizational culture. This is because organizational culture positively influences strategies and policies implementation hence creating a sustainable competitive advantage. Additionally, organizations should ensure that they align their strategies with the organization culture if they want to benefit from good organizational customs.