dc.contributor.author | Omwange, Lucy Nyaboke | |
dc.date.accessioned | 2017-01-10T11:00:13Z | |
dc.date.available | 2017-01-10T11:00:13Z | |
dc.date.issued | 2016-11 | |
dc.identifier.uri | http://hdl.handle.net/11295/100185 | |
dc.description.abstract | Internationally, organizations are experiencing increased competition as the
consumers are becoming more demanding. This is pushing organizations to seek ways
in which they can become more efficient as they utilize the limited resources
available. One of the ways firms are adopting to the changing requirements in the
market is by outsourcing. Many benefits are being gained by organizations that are
choosing to outsource, examples of such benefits are access to improved technologies
and lower costs of operations. On the other hand outsourcing is also leading to major
challenges in organizations some of these are loss of control of the activities being
outsourced and too much over dependence on suppliers. The research project aimed to
establish how the decision to outsource influenced the operational performance of
Diversey Eastern and central Africa limited. This is a company in Kenya that
specialises in the manufacture and sale of detergents for commercial purposes. The
research aimed to determine the extent of outsourcing, the drivers of outsourcing and
how outsourcing has influenced the operational performance. The study showed that
the organization had outsourced to a large extent, the decision to outsource was driven
by a desire to reduce costs. In as much as outsourcing has led to reduced costs, some
performance indicators such as flexibility, innovations, quality and customer
satisfaction had been affected negatively. The study concludes that outsourcing is
beneficial to organizations, however it is important for organizations to weigh the
benefits that come out of the outsourcing decision. If there are any negative effects on
the performance corrective actions need to be taken to ensure the process is managed
well and any performance failure is corrected early. | en_US |
dc.language.iso | en | en_US |
dc.publisher | University of Nairobi | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.subject | Outsourcing And Operational Performance In Diversey Eastern And Central Africa Ltd | en_US |
dc.title | Outsourcing and Operational Performance in Diversey Eastern and Central Africa Ltd | en_US |
dc.type | Thesis | en_US |