The Effect of Information Technology Strategy on Service Delivery in the Transport Department of Kenya Revenue Authority

dc.contributor.author	Yiapan, Norah
dc.date.accessioned	2017-11-02T12:36:37Z
dc.date.available	2017-11-02T12:36:37Z
dc.date.issued	2011
dc.identifier.uri	http://hdl.handle.net/11295/101164
dc.description.abstract	One of the challenges faced by organizations is ensuring that services delivered to their customers meet the required customer expectations. An organization can use Information technology(IT) to reduce costs,upgrade product quality,improve customer service or even integrate a customer`s operations with its own thus assuring repeat business........................................
dc.language.iso	en	en_US
dc.publisher	University of Nairobi	en_US
dc.rights	Attribution-NonCommercial-NoDerivs 3.0 United States	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	*
dc.subject	information technology strategy	en_US
dc.title	The Effect of Information Technology Strategy on Service Delivery in the Transport Department of Kenya Revenue Authority	en_US
dc.type	Thesis	en_US

Except where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivs 3.0 United States