Assessing The Effect Of Cloud Computing Adoption On Micro-Finance Institutions Operations Within Nairobi County

Abstract

The use of computers and related technologies has become imperative in the daily operations of most organizations in Kenya. Cloud computing provides many attractive services to users of the services such as usage-based pricing, ubiquitous network access, transferring of risk to the service provider and provision of on demand self-service. However, it is not known whether these attractive services have resulted to positive gains in the operations of the organizations using these cloud services .The study aims at assessing the effect of cloud computing adoption on the operations of microfinance institutions (MFIs) within Nairobi County .The objective of the study was achieved, where this study revealed that the cloud adoption is at 92% and most of the MFIs have adopted SaaS model. Questionnaires were administered to the selected population and multiple regression used to test the effect of the independent variable on MFI operations which had a positive correlation. The study revealed that cloud usage and cloud user satisfaction have positive effect on MFIs operations. Security and data loss was cited as the biggest concern by most MFI.