The Relationship Between Technological Advancements And Operational Efficiency Of Commercial Banks In Kenya
Globally, the banking sector has witnessed a significant transformation in the recent past. This has been triggered by the considerable impact of innovations and emerging trends in ICT, automated risk management and next-level business intelligence. The emerging business elements to be addressed revolve around methods to be adopted in order to operate better in the evolved business environment brought about by technological advancement in order to redefine customer service, and take advantage of the new opportunities created by the innovations. For banks to progress, they have to be willing to adapt continuously to the evolving technologies. This study concentrates on the impact on the operational efficiency of commercial banks domiciled and operating in Kenya, which is brought about by the advancement and complexity of emerging technologies. The research hypothesis was verified via an analysis of both quantitative and qualitative data obtain over a period of five years (2012–2016). Statistical package for the social sciences (SPSS) and MS Excel were used in the detailed analysis of the data collected. To establish the associations and level of correlation between the variables under study, a multiple linear regression model was used. The study established that technological advancements in banking has positively impacted the operational efficiency of the commercial banks domiciled and operating in Kenya. The research also illustrated that mobile banking, internet banking and ATMs have a strong positive correlation with the operational efficiency of the banks as measured by the operating cost to income ratio.
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