A knowledge management model for the public sector case: Teachers Service Commission (TSC)
Njagi, Anne W
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This study analyses existing Knowledge Management frameworks and assesses components necessary to develop and sustain an effective KM in organizations in the Public Sector. There is a wide array of knowledge content that depends on specific functions of government. The Public Sector can leverage efficiencies across all public services through accessing the right information for making informed decisions and eliminate duplication of effort. Teachers Service Commission (TSC) has been mandated by the Kenya Constitution to carry out the Teacher Management function for all public educational institutions. Smooth information flow and communication is crucial for effective decision making. Inadequate information access due to information storage challenges is a major problem that hampers proper service delivery at all levels within the TSC. The objective of this study was to recommend a knowledge-oriented organizational model for TSC, which would efficiently manage its intellectual and knowledge assets and improve information flow. The methodology used, which was qualitative research, was done from document review sourced from primary and secondary sources as well as similar organization best practice in Knowledge Management. The Common KADS model was used to analyze the knowledge structure by distinguishing specific knowledge types and roles. The real needs of the Commission as a case study within the Public Sector were gathered through a knowledge mapping exercise. The analytical methods used included grounded theory, thematic narrative, participant observation (ethnography) and content analysis. Results from findings revealed that information access, process based knowledge (organization memory), structured knowledge sharing forums, clear rewarding mechanisms, mentoring practice and commitment towards knowledge creation were ranked highly among managers for effective decision making. The study therefore proposes a KM relational framework/ model integrated with the decision making framework as an implementation strategy. This will ensure an embedded knowledge sharing culture‘ within TSC and the Public Sector for improved service delivery.
CitationMasters of science in computer science
University of NairobiSchool of Computing and Informatics