Perception of employees on ambidexterity and resource co-specialization effect on dynamic capability at Gulf African Bank Limited

Abstract

This study was carried out to establish the Perception of employees on Ambidexterity and Resource Co-specialization effect on dynamic capability at Gulf African Bank. The study was supported by a number of theories; Dynamic Capability Theory as well as the Resource-Based Theory. This study included both Ambidexterity and Resource Co-specialization as independent factors and dynamic capability as dependent factor. This study set to determine Gulf African Bank‟s reason as to why their financial track record has improved over the years. To determine this, the study set to determine whether this was as a result of her implementing Ambidexterity and Resource Co-specialization to gain a competitive advantage in her sector; financial sector. The population of the study was all the Gulf African Bank branches located in Nairobi. The target population was five branch personnel and personnel located at the Gulf African Bank headquarters. Qualitative data analysis was implemented to deduce results from the collected data with respect to the study. On the issue of Organizational Ambidexterity majority of the respondents did agree that GAB is an organization that highly values innovation as well as exploiting existing technology within and it had a mean of 13.7. On the issue of Resource Co-specialization majority of the respondents did agree that the organization has enough physical infrastructure to undergird the organization‟s operations and it had a mean of 10.25. From the results above, we can clearly deduce that GAB has gained a competitive advantage in the banking sector courtesy of Organizational Ambidexterity and Resource Co-specialization. This study recommends that Gulf African Bank embraces the ever evolving technology and encourage experimentation through investing in heavy research and development. It should also continuously engage its employees to impart knowledge on them and to also receive ideas from them that will give GAB internal competencies that will propel it to greater heights in the banking industry.