Supply Chain Management Practices And Performance Of Private Hospitals In Nairobi Kenya

Abstract

Private hospitals in Kenya have had a record of outstanding performance as compared to their counterparts in terms of provision of quality services, high flexibility, timeliness in service delivery and high reliability. The study was aimed at establishing supply chain management practices and performance of private hospitals in Nairobi. It was specifically aimed to establish how, customer relationship management, lean management; information sharing, information communication technology strategic partnerships and outsourcing practices affect performance of private hospitals in Nairobi. The study used descriptive research design since it focused on the effects of supply chain management practices on operational performance of private hospitals in Nairobi. The study was guided by Resource based view Theory and Social influence theories. The study used a descriptive statistic in its methodology on supply chain management practices and performance of private hospitals in Nairobi. This study used primary data. Data collection was effected by use of structured questionnaires. Procurement managers and the equivalent were the targeted population from the 53 private hospitals in Nairobi. These questionnaires were issued through drop and pick method, coded, keyed and analyzed using both descriptive and regression analysis. The regression model used had four variables. Customer relationship management, lean management, information sharing, information communication technology strategic partnerships and outsourcing were the dependent variables while residential tax compliance was the independent variable. The study findings indicated that customer relationship management, lean management, information sharing, information communication technology strategic partnerships and outsourcing have a positive impact on performance of private hospitals in Nairobi. The major limitation of the study is that it was based of private hospitals based in Nairobi only. Other future academicians should research on supply chain management practices in private hospitals a different town rather than Nairobi or carry out a cross sectional study in Kenya on both the private and public hospitals. Key words: Supply chain management, supply chain management practices, performance, private hospitals