Challenges of e-banking adoption among the commercial banks in Kenya

Abstract

The objective of this study was to investigate the factors influencing e-banking adoption among commercial banks in Kenya, and the challenges faced by commercial banks in the adoption of E-banking. Descriptive research design was adopted for the study. The study population comprised of all the 44 commercial banks in existence at the time of study. The study was conducted by use of questionnaires which were distributed to all commercial banks in Kenya. The results showed that banks had only partially adopted e-banking as a strategy. The issue of security was found to be the most critical factor influencing e-banking adoption. Other major inhibitors were inadequate regulatory support, lack of in-house it professionals and quality of infrastructure.