Effect of Employee Perception of Grievances Handling Procedure on Employee Job Satisfaction at the Ministry of East African Community (Eac), Labour and Social Protection in Kenya

Abstract

The study sought to investigate effect of employee perception of grievances handling procedure on employee job satisfaction at the Ministry of East African Community (EAC), Labour and Social Protection in Kenya. This study was anchored on two main theories: Theory of Dispute Resolution and Procedural and Distributive Justice Theory. The study adopted descriptive research design targeting 710 respondents. Using purposive sampling method, the study used 10% sample size of 71 respondents in collection of data. This study adopted the questionnaire as the main research data instrument. The study adopted descriptive statics (mean, standard deviation) and a simple linear regression model to test the relationship between variables. The study obtained a 91.55% response rate out of the 71 questionnaires distributed to respondents for filling. The study findings revealed that to a greater extent the Ministry and its agencies adopt the decisions of their Heads of Department as the final solution to a grievance and that step ladder policy procedure is an effective tool as it enables employees to have their say’ at progressively high levels of decision-making. The study also found out those employees who lose morale of service get dissatisfied by alluding to the management has one of the contributions to employee loss of morale which leads to job dissatisfaction. Further, findings revealed that there is a positive relationship between employee perceptions of grievances handling procedure and employee job satisfaction. The study will contribute to labour policies, formulation of policies and drafting of laws and institutional regulations as well as the theoretical concepts related to grievance handling procedures and job satisfaction. The study recommends that an effective way of resolving grievances is needed at the Ministry and adopted in its agencies; a policy paper or guideline on handling various grievances is needed at the Ministry and that employers should take concern that employees perceive that organizational handling procedures provide ample presentation to improving their productivity by how their matters are handled.