Business Process Outsourcing and the Performance of Bidco Africa Company

Abstract

The study examined the business process outsourcing and the performance of Bidco Africa Company, the researcher therefore had to assess the business process outsourcing by the organization at different levels and the synergy brought about by the same. Thismeans that the greatest task was to check the utilization of the outsourcing by Bidco Africa for the best interest of the organization. The study was therefore set on two objectives that is the; to identify the BPO services at Bidco Africa and the second objective was to identify the Effects of Business process outsourcing on the performance of Bidco Africa. This study adopted interviews as the research instruments, these were considered by the researcher because they were direct and the researcher would get a feel of the respondent’s answers and responses since it is face to face and direct. The study covered introduction, researcher objectives and questions in chapter one, the literature review was covered in chapter two of the current research. On the other hand the third chapter of the study covered methodology, while chapter four was made of data analysis findings and discussion. In conclusion the study found that the Business process outsourcing had a positive effect on the performance of Bidco Africa. This means that the outsourcing activities increased the ability of Bidco Africa to utilize the available resources and the time, thesis by making sure that the human resource concentrate on the activities in which they are specialized in therefore getting the best results in output.