Supplier Evaluation and Supply Chain Performance of Telecommunications Firms in Kenya
Abstract
Effectiveness in operations of a firm is highly attributed to adoption of supplier
evaluation in the supply chain management processes of firms in Kenya.
Telecommunication firms have become very essential in day to day life of the Kenyan
population based on the fact that they have specialized services, fast internet service in
the current digitalized economy. The study was aimed at establishing the effect of
supplier evaluation on supply chain performance of telecommunication firms in Kenya.
It was specifically aimed at establishing how quality, financial stability, supplier
operational attributes, supplier information technology and environmental issues affect
performance of telecommunication firms in Kenya. The study was guided by goal setting
and transactional cost economic theories. The study used descriptive research design in
its methodology since it focused on the supplier evaluation criteria on supply chain
performance of telecommunication firms in Kenya. The study used primary data in the
research. Data collection was effected by use of structured questionnaires. Procurement
managers and the equivalent were the targeted population from the 30
telecommunication firms in Kenya. These questionnaires were issued through drop and
pick method, coded, keyed, and analyzed using both descriptive and regression analysis.
The regression model used had five variables; financial stability, quality, environmental
issues, supplier operational attributes and supplier information technology were the
dependent variables while residential supply chain performance was the independent
variable. The study findings evidenced that all the supplier evaluation criteria had a
positive impact on supply chain performance. In addition to that the findings evidenced
that all the supplier evaluation criteria had been adopted in telecommunication firms I
Kenya. .The major limitation of the study is that it was based on telecommunication
firms only. Further studies need to e done on supplier evaluation criteria and supply
chain performance in other firma rather than the telecommunication firms alone.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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