The effects of knowledge management practices on performance of Consolidated Bank of Kenya.
View/ Open
Date
2017Author
Ikapesi, Jane K A.
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Most organizations are adopting knowledge management in their strategy as a tool of
sustaining competitive advantage in the market. In the modern world the business
environment is that of a cut throat competition, not only has the technology changed, but
equally the consumer is too demanding of most services from one central Point. This has
made most business organizations to change their focus from the off the shelf products to
consumer needs products. This brings about the need for knowledge management
practices as one way of stay true to the consumer needs and survival in the competitive
business environment. The objective of the study was to determine the effects of
knowledge management practices on the performance of the Consolidated Bank. The
research study relied on a case study since it focused on observing the situation of the
design. The research targeted to administer the interviews to 10 top Senior Management
of Consolidated Bank who are the management in different business units’ including the
CEO. Data was analyzed using content analysis. The study concluded that knowledge
management helps in delivery of quality service, informed employees who are effective
and efficient thus enhanced performance. Without sufficient product knowledge
organization staff cannot be able to effectively satisfy their customers. Implementation of
knowledge management trainings for employees in an organization helps to improve the
performance of the organization. The study also concluded that allowing staff to make
their own decision helps to improve the employee productivity. This in the long run
boosts the organization performance. The study recommends that organizations need to
ensure that all their employees are provided for with sufficient software and hardware.
An informed employee is a critical success factor that contributes to enhanced
perfomance.In addition organizations should also implement knowledge management
trainings for employees so as to boost their performance.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
The following license files are associated with this item: