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Knowledge Management in Libraries: an introduction
(2009)
Knowledge management is a concept that has
emerged explosively in the business community
starting from the 60s and has been discussed
extensively in the literature. The essential part of KM
is, of course, knowledge. ...
Marketing reference and information services in libraries: a staff competences framework.
(2006)
The premise of this paper is that the vision of taking your staff with you in the marketing process of reference and information services will be realized only when staffs participate both as contributors and experts of ...