Effect of Strategic Planning on Performance of Public Hospitals in Kenya: a Case Study of Mama Lucy Kibaki Hospital
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Date
2017Author
Kirimi, Bridget, M
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The main purpose of the study was to explore the effect of strategic planning on the
performance of public hospitals in Kenya with a focus of Mama Lucy Kibaki hospital. The
findings from this study may particularly be useful in providing additional knowledge to
the hospital and other organizations on strategic planning practices adapted so as to remain
competitive. The researcher adopted a case study and thus the data collection instrument
used was an interview guide. The researcher interviewed eight (8) top management staff of
the hospital. The researcher used content analysis to analyze the data through describing
phenomena, classifying it and seeing how the concepts interconnect. The study established
that the hospital had a clearly stated and documented Goal and Objective as this were
documented in the Nairobi City County Health Sector Strategic and Investment Plan
2013/2014 – 2018/2019 which the hospital was using to guide its operations. The study
also established that an environmental analysis was conducted during the formulation of
strategic plan; this was done in regards to health service deliver, health Work force and
Health Financing. The study concluded that strategic plan implementation at Mama Lucy
Kibaki had improved the general Performance of the Hospital especially cost management,
customer satisfaction, employee motivation and resource mobilization. The study
recommends the establishment of Monitoring and Evaluation unit at the hospital that will
have the core function of conducting periodic reviews including impact assessments reports
with a view of generating continuous program adjustments necessary to keep the strategy
implementation on track.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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