Effect of Automation of Services on Revenue Generation at the National Transport and Safety Authority, Kenya

Abstract

Automation plays an increasingly important role in the world economy and in daily experience. Automation allows fewer support staff to perform more tasks with greater speed and efficiency. Therefore, the aim of this research was to determine the effect of automation of services on revenue generation at the national transport and safety authority, Kenya. The study employed a descriptive research design employed and used secondary data, which was source from the national transport and safety authority’s financial records. The study used monthly secondary will cover a 24 months before automation (2013-2014) and 24 months after automation (2015-2016). To analyze the obtained data the research used descriptive statistical technique and the event study methodology. The findings revealed a significant and negative relationship between revenue before automation and revenue after automation but there was an insignificant and negative relationship between revenue before automation and revenue after automation. The study concludes that automation of service at the NTSA significantly influenced in revenue collection. The study recommends that the management of NTSA should enhance its automated service to enhance revenue generation.