Challenges Faced by the Co-operative Bank of Kenya in Integrating Balanced Scorecard in the Performance Management Process.
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Date
2008Author
Macharia, Elizabeth W
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The study aimed at finding out the challenges faced in integrating the balanced scorecard in
the performance management process at the Co-operative Bank of Kenya Limited. The
primary data was collected through questionnaires distributed to 140 respondents. Data was
analyzed using the content and descriptive statistics. Microsoft Excel software packages
were used to process the data.
From the study, a number of challenges were established which included ensuring that the
balanced scorecard measures were reviewed whenever there were fundamental changes in
the organization, ensuring that each business unit has its own strategic measures in balanced
scorecard that matter most to them and empowering employees to participate effectively in
the development and implementation of balanced scorecard.
Finally, recommendations to overcome challenges in integrating the balanced scorecard in
the performance management are given. Also limitations of the study and suggestions for
further research were presented.
Publisher
University of Nairobi
Subject
Performance Management ProcessRights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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