Perception of Quality of Services Offered by Nairobi City Water and Sewerage Company

Abstract

The objective of this research was to establish the perception of consumers towards the quality of services offered by Nairobi water and sewerage Company. This was a descriptive survey, which targeted all the individual consumers of tapped water in Nairobi. Two hundred consumers were randomly selected from water payment points. The data was collected by research assistants using a structured questionnaire....................................................................