Adoption of the Prepaid Electricity System by Kenya Power

Abstract

Kenya Power ha b n and has continues to be on the front line in embracing ICT and investing heavily in it to insure that it meets it goals and objectives. Th latest innovation is the prepaid electricity system which has just started being implemented. This system has been used in other countries although Kenya has its own unique social, economic and political factors that can lead to its success or failure. This · tern implies that the service is paid for before it is rendered. Kenya power has introduced prepaid meters for domestic use only. This technology has also been used in other utility companies like water services in other countries e.g. South Africa. The main question is how the adoption of this new innovation has impacted Kenya Power's business processes. The main objective of the study is to examine the benefits of the prepaid system, challenges that have been encounter and the performance implications of the new system in Kenya Power. The study was carried out in Nairobi region, basically dealing with the commercial services division. A descriptive survey was carried out with questionnaire being used to gather information. Staff from this Kenya Power filled in and returned the questionnaires. Qualitative data was received and analyzed using the computer program and statistical programs. The finding from the research show that the prepaid electricity y tern ha had a major impact in the company and it continue to influence the business process in Kenya Power in a positive way, although there are few serious challenge that need addressing,................................................................................