Management Perception of the Parameters Used to Measure Excellence in Management Award Schemes in Kenya
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Date
2006-11Author
Kiarie, Katherine
Type
ThesisLanguage
enMetadata
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This was a descriptive study on companies that participate m the excellence award
schemes in Kenya. The objective of this study ''as to establish the perception of
companies about the parameters used to measure excellence in management in Kenyan
organizations. The findings are based on findings from 33 such companies who
responded to a self completion questionnaire that was administered by the drop and pick
method.
The findings indicate that leadership, management and vision are perceived as the most
important parameters of excellence in management. Customer and market focus were
rated as the second most important parameters followed by financial performance. Use of
standards parameters ranked fourth while human resource development which had the
same scale with environmental improvement and consideration came a distance fifth.
Measurements methodology was rated sixth while information sharing and utilization
came a distance seven. Process management was found to be the least important
parameter in management excellence.
The stakeholders suggested that quality management, and environmental management
should be given more emphasis in future management awards. Most stakeholders would
recommend other companies to join the award schemes as a way of ensuring
competitiveness and continuous improvement. They were of the opinion that the award
scheme introduces a competitive spirit into organizations, makes a company provide
quality products and service by improving them to world-class standards. Companies are
able to understand their strengths and weakness. They are also more able to give back to
the society through donations and promotions.
Many of the CEO's interviewed also felt that there should be an award for the company
that has made the greatest improvements from the previous ratings. By acknowledging
the company that has made the most significant improvements, the spirit of continuous
improvement is maintained. The challenge for management today is how to improve and
survive in the competitive environment.
Though process management was rated as the least important parameter in measuring
management excellence, the rating was not too far below the other parameters. On a scale
of I to 5 (where 5 is the highest score), it was rated 3.9 which indicates that it is an
important aspect of management.