Evaluating the Benefits of Community-based Health Information Systems (CBHIS) in Healthcare Kenya : a Case of Kiambu Count

Abstract

Community-based health information systems (CBHIS) are very essential regarding the quality of healthcare services. In Kenya, mostly the rural and semi-urban areas, there have been challenges when it comes to the way healthcare information is passed. Of late, there has been introduced various systems to ensure the process is timely and there are effective services. One of the major systems in use is the Community-based health information system. The system has been used in the country for a considerable amount of time, but the major issue is that it’s not fully adapted by all the people. This paper focuses on gauging the benefits that the introduction of CBHIS has brought in the quality of healthcare services people receive in Kiambu County. The problem is that there may be a system introduced to help make the healthcare services better, but some people may not be willing to use them, hence the need to determine the benefits the community has received. The paper will help understand the actual benefits the system has brought in terms of the delivered services. The data that is collected using various data collection methods such as questionnaires will help make recommendations on the necessary improvements that are needed by understanding the benefits the community has received.